Neptol Handloom Modal Silk saree

Refunds & Return Policy

You may return most new, Unused items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

Refunds are granted exclusively for defective products. To process a refund, the item must be returned to our address. Please note that the saree and hand block printed designs may have natural irregularities that are not considered defects. Refunds are only applicable if the product is damaged.

Each product is carefully inspected twice before shipment. To facilitate the refund process, we require a video of the unboxing to verify the product's condition upon arrival.

Once we receive and review your return along with the unboxing video, we will inform you if your refund has been approved. Approved refunds will be processed to your original payment method within 10 business days. Please be aware that additional time may be required for your bank or credit card company to complete and post the refund.

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.